Refund policy
Last updated: November 2026
We want you to love your Seasons Judaica order. This policy explains when you can get a refund, replacement, or exchange.
Damaged, Defective, or Wrong Items: Full Refund or Replacement
If your item arrives damaged, defective, or not as described, email us at Seasonsjudaica@gmail.com within 48 hours of delivery. Include your order number in the subject line and clear photos or a short video of the issue. Once confirmed, we will send a free replacement or issue a full refund to your original payment method. You do not need to return the damaged item unless we ask you to.
Refunds & Exchanges
Items must be unused, in their original condition and packaging, and returned within 30 days of delivery. Once your return is received and inspected, we will issue a refund to your original payment method. If you prefer, you can request an exchange for a different item instead. Return shipping costs are the customer's responsibility and are non-refundable.
Non-Returnable Items
- Digital downloads (PDF embroidery patterns)
- Personalized and custom items (for example, name-engraved dreidels), unless they arrive damaged or incorrect
- Items marked "Final Sale"
How to Start a Return
- Email Seasonsjudaica@gmail.com with your order number and the item(s) you want to return.
- If approved, we'll send you a Return Authorization Number and the return address.
- Ship the item within 30 days of delivery and send us the tracking number and carrier name. Please include a note with your order number inside the package.
- After we receive and inspect the item, we'll email you. Approved refunds are issued to your original payment method.
Returns sent without an authorization number or tracking information cannot be accepted.
Return Address
USA: Tatiana Arabadji, 6810 Liberty Street, Hollywood, Florida 33024
Cancellations
Orders can be canceled for a full refund before they ship. Orders that have already shipped cannot be canceled, but they may be eligible for a return under this policy.
Color and Material Note
Colors may vary slightly between production batches and screens. Hand-painted enamel and natural materials such as olive wood and resin vary slightly from piece to piece; this is not a defect.
Contact Us
Email Seasonsjudaica@gmail.com or call +1 (305) 370-5766, Monday–Friday, 9:00 AM–6:00 PM ET. Seasons Judaica is operated by Arabadji LLC, 2001 Atlantic Shores Blvd, Unit 507, Hallandale Beach, FL 33009, United States.